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Oracle 11g Upgrade - Sara Khan - 01-25-2011

I want to upgrade the oracle 10g databases to oracle 11g databases. What is the best method to upgrade to 11g.
For some databases one DBA is doing exp/imp method for other databases he is using conventional upgrade (manual upgrade through scripts, Database Upgrade Assistant). Please let me know when to use exp/imp method ? and when to use conventional upgrade ?

any update