Our Users are reporting that when they submit a purchase order and it is approved by the manager, they are not getting the approval notifications on their home page in Oracle. It was working fine till last week and Users were getting notifications.
any help will be much appreciated.
(01-30-2011, 06:07 PM)Richard Wrote: [ -> ]Our Users are reporting that when they submit a purchase order and it is approved by the manager, they are not getting the approval notifications on their home page in Oracle. It was working fine till last week and Users were getting notifications.
any help will be much appreciated.
1-Please check the troubleshooting steps in Doc 369595.1 (How to Diagnose Problems with Purchasing Email Notifications)
2-Could you please check your WORKFLOW NOTIFICATION Mailer is up and running...
Submit the concurrent request "Workflow Background Process" with Y,N,N (Last 3 parameter) from Application/ System Admin responsibility and once the conc req. is complete do confirm with users that they are receiving mails..