Oracle Forum - The Knowledge Center for Oracle Professionals - Looking Beyond the Possibilities

Oracle has announced High Available Support for Engineered Systems with no additional cost to Oracle Premier Support customers but there is condition attached with this. These customers have to maintain certified configurations on Oracle engineered systems.

Features include: 24/7 fault monitoring, faster response and restore times, and patch deployment services.

Customers with certified configurations
running on Oracle engineered systems can gain access to

24/7 Oracle remote fault monitoring

Industry-leading response and restore times

- 5 minute fault notification
- 15 minute restoration or escalation to development
- 30 minute joint debugging with development

Update and patch deployment four times per year


for further details...
http://www.oracle.com/us/support/premier...index.html