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How to customize dunning letters in R12
08-13-2011, 01:15 AM,
How to customize dunning letters in R12
This is process need to do to customize the source of the dunning letters.
1) create xml publisher data definition under the application "Collections" ( no need for an xml that contains any SQL )

2) create xml publisher template under the application "Collectïons" and connect the data definition
3) (step 3 is only if you use Collections Dunning and not strategies) navigate to resp "Receivables Manager" path "/Setup/Collections/Setup Checklist" and click on "view existing" for create dunning plan. Then find an existing one or create a new one. In step 3 of the dunning plan connect your custom template to the dunning level that you want your custom template to be enabled for.
4) navigate to resp "Collections Administrator" path "/Administration/Manage Queries" and create a new query there that holds your custom SQL. I recommend to look at the seeded queries to see which bind variables are used for the query. They differ per level of query ( customer/account/etc ) and you will need to get them right or you end up with the wrong data or an error in the dunning program.
5) navigate to resp "Collections Administrator" path "/Administration/Manage Template Query" and connect your query to your template.

-- now you are ready to run : we are just using Advanced Collections Dunning (without strategies) so for me it is:
6) make an invoice on a cust that is past the due date
7) run IEX: Scoring Engine Harnass
8) run IEX: Send dunnings for Delinquent Customers
9) this starts : Oracle Collections Delivery XML Process (IEX: Bulk XML Delivery Manager) which will run your template, fetch the data and create the output.

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