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Fix for FRM- and ORA- Errors in Oracle Teleservice
#1
Number of times we are facing issues/error starting with FRM-xxxx or ORA-xxxx errors in the Oracle Teleservice Service Request, Contact Center or Tasks forms. 
Got to know that there are just a few simple steps to resolving these errors......implementation/support team can solve by following one or more of the steps below:

  • Regenerate all JTF, CS and CSC packages, objects, forms and libraries.
  • Make sure that all the required products are set as 'Installed'.
  • Apply the latest Service RUP patch so that you are on the latest codeline.
  • Ensure that you have correctly set the MO: Operating Unit profile.
You can also get more info from Troubleshooting guide: Service: Troubleshooting FRM-40735 Errors (FRM-40105, ORA-06508, ORA-1403, ORA-4062) in Service Requests, Contact Center, Tasks (Doc ID 1326683.1) on My Oracle Support.

Hope you will be able to fix your issues.
share your experiences working on Oracle Teleservice Request, Contact Center or Tasks Forms.
Cheers!
Reply
Thanks given by: Ali Rizwan , admin
#2
(12-10-2014, 07:11 PM)Mukhtar AliHi Mukhtar,Can you please share BR100 Setup document for Teleservices. Wrote: Number of times we are facing issues/error starting with FRM-xxxx or ORA-xxxx errors in the Oracle Teleservice Service Request, Contact Center or Tasks forms. 
Got to know that there are just a few simple steps to resolving these errors......implementation/support team can solve by following one or more of the steps below:

  • Regenerate all JTF, CS and CSC packages, objects, forms and libraries.
  • Make sure that all the required products are set as 'Installed'.
  • Apply the latest Service RUP patch so that you are on the latest codeline.
  • Ensure that you have correctly set the MO: Operating Unit profile.
You can also get more info from Troubleshooting guide: Service: Troubleshooting FRM-40735 Errors (FRM-40105, ORA-06508, ORA-1403, ORA-4062) in Service Requests, Contact Center, Tasks (Doc ID 1326683.1) on My Oracle Support.

Hope you will be able to fix your issues.
share your experiences working on Oracle Teleservice Request, Contact Center or Tasks Forms.
Cheers!
Reply
Thanks given by:


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